Aumtech’s Intelligent Communications and Collaboration Platform will Delight Your Customers and Enhance their CX at Every Touchpoint in the Customer Journey.
Celebrating our 35th Year Anniversary in 2023!
Aumtech’s Intelligent Communications and Collaboration Platform will Delight Your Customers and Enhance their CX at Every Touchpoint in the Customer Journey.
Celebrating our 35th Year Anniversary in 2023!
Since 1988, Aumtech has specialized in providing seamless connectivity and information exchange between diverse networks and devices. From our origins as a developer of Information Services Platform (IVR) software for AT&T, we have evolved into a leading Automatic Speech Recognition (ASR) systems provider for large enterprises and global carriers, including customers such as JetBlue Airways, CenturyLink and Movius Interactive Corporation. Aumtech is also an NMSDC-Certified MBE, with Certification # NY03792.
Aumtech provides an Intelligent Communications, Visual Assistance & Enterprise Collaboration Platform that enhances the customer experience at every touch point in the customers journey with voice, video, and messaging channels.
End to end enterprise-grade communications and collaboration platform can be deployed on-prem, in the cloud or a hybrid deployment. Our solution is 100% web-based and available on your browser or mobile device.
Increase self-service support models by utilizing innovative voice, visual, messaging, mobile and analytics solutions for digital self-service and call center operations.
Rapid and agile implementation by complementing existing CX initiatives. Aumtech solutions and applications can be designed, developed and deployed in weeks, not months.
Our solution allows for easy integration into your existing CRM, ACD, call center software and other environments, and can be customized to match your brand image.
The platform enables privacy and security by design: end-to-end encryption, PII protection, PCI compliance, and comprehensive enterprise features and controls and can be deployed on-prem or in Aumtech’s cloud.
Aumtech delivers conversational Intelligent Virtual Assistants with integrated generative AI to answer common questions, perform transactions, and get customers the help they need without rigid fixed dialogue and with less backend training… accurately, quickly, and efficiently.
Aumtech delivers conversational Intelligent Virtual Assistants for inbound and outbound interactions to answer common questions, perform transactions, and get customers the help they need accurately, quickly, and efficiently.
When it’s critical that your customer speaks with a human agent, personalize and humanize the digital experience with voice, video and screen sharing.
Give your clients the insights and data needed to solve critical business problems. Better and more accurate data on customer interactions and behaviors can help businesses make better and more informed decisions.
Aumtech’s Outbound Notification solution revolutionizes outbound engagement by empowering teams to deliver faster, improved, and highly profitable conversational experiences.
Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice to lesson customer frustration.
Aumtech’s Voice of the Customer insights allows customers to share what is important to them as a customer. Include automated CSAT surveys by phone or SMS as part of your customer survey strategy.
Aumtech understands today’s need for immediate access to information and technical support. We provide industry-leading services and support that best fit our customers’ needs and environment.
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Find answers to frequently asked questions about our services, processes, and more. Get the information you need quickly and efficiently.
We offer a comprehensive range of customer service solutions, including 24/7 support, personalized assistance, issue resolution, and customer experience management.
You can reach our customer service team via phone, email, live chat, or social media. We are available round-the-clock to assist you.
Yes, our customer service solutions are available 24/7. We understand the importance of timely support and are here to assist you whenever you need us.
We prioritize customer satisfaction, and complaints and issues are treated with the utmost care. Our dedicated team works to resolve them promptly and to your satisfaction.
Certainly! We have numerous success stories and case studies showcasing how our customer service solutions have positively impacted businesses and their customers. Contact us for more details.
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