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Intelligent Customer Engagement Solutions

Combining 37 Years of Reliability with Next-Generation AI Automation

Aumtech powers intelligent customer engagement through seamless voice, video, screen share, messaging, and automation solutions, so you can deliver faster, more personalized customer service across every touchpoint. Smarter conversations for better experiences.

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labor
kaiser
abbot
citi
rogers
resortcom
foundever
keybank
jacksonhealth
healthnet
jetblue
wamu

Industries We Serve

Trusted by leaders across sectors where communication excellence matters most.

Compliance-Critical Sectors

Meeting the strictest standards

  • Financial Services 
  • Healthcare
  • Insurance
  • Life Sciences & Medical Devices
  • Government
  • Utilities
Customer
Experience Leaders

Delivering exceptional 
timely service

  • Airlines
  • Telecommunications
  • Transportation
  • Customer Support
  • Contact Centers 
  • BPOs
Field
Operations Focused

Connecting distributed teams

  • Field Services
  • Utilities
  • Transportation
Innovation 

Driven Enterprises

Connecting distributed teams

  • Software & Technology 
  • Telecommunications

Why Aumtech?

Our Platform

Aumtech provides an Intelligent Communications, Visual Assistance & Enterprise Collaboration Platform that enhances the customer experience at every touch point in the customers journey with voice, video, and messaging channels.

Scalable

End to end enterprise-grade communications and collaboration platform can be deployed on-prem, in the cloud or a hybrid deployment. Our solution is 100% web-based and available on your browser or mobile device.

Business Value

Increase self-service support models by utilizing innovative voice, visual, messaging, mobile and analytics solutions for digital self-service and call center operations.

Speed to Value

Rapid and agile implementation by complementing existing CX initiatives. Aumtech solutions and applications can be designed, developed and deployed in weeks, not months.

Flexible

Our solution allows for easy integration into your existing CRM, ACD, call center software and other environments, and can be customized to match your brand image.

Secure by Design

The platform enables privacy and security by design: end-to-end encryption, PII protection, PCI compliance, and comprehensive enterprise features and controls and can be deployed on-prem or in Aumtech’s cloud.

Trusted by Fortune 500 Companies

From global deployments to real-time interactions, Aumtech 
powers millions of secure, intelligent conversations every day. These numbers reflect the trust leading enterprises place in our platform.

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0 M+
Authenticated Users
0 M+
Voice and Text Powered Outbound Notifications
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Fortune 2000 Companies
0 M+
Voice Surveys
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Successful Deployments

Customer
Engagement
Solutions

Aumtech’s Customer Engagement Solutions are designed to help businesses create meaningful, automated, and seamless interactions across every channel. From first contact to final resolution, we help you stay connected with your customers—efficiently and intelligently.

Explore Solutions
AVVA

Aumtech's Voice, Video and Screen Share solution helps organizations provide guided sales assistance, visual problem reporting and remote technical support humanizing digital customer relations that improves CX and builds brand loyalty.

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Conversational AI


Aumtech delivers conversational Intelligent Virtual Assistants with integrated generative AI to answer common questions, perform transactions, and get customers the help they need without rigid fixed dialogue and with less backend training… accurately, quickly, and efficiently.

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Intelligent 
Virtual Assistant

Aumtech delivers conversational Intelligent Virtual Assistants for inbound and outbound interactions to answer common questions, perform transactions, and get customers the help they need accurately, quickly, and efficiently.

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Voice of the Customer

Aumtech’s Voice of the Customer insights allows customers to share what is important to them as a customer. Include automated CSAT surveys by phone or SMS as part of your customer survey strategy.



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Speech Analytics

Give your clients the insights and data needed to solve critical business problems. Better and more accurate data on customer interactions and behaviors can help businesses make better and more informed decisions.

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Outbound Notifications

Aumtech’s Outbound Notification solution revolutionizes outbound engagement by empowering teams to deliver faster, improved, and highly profitable conversational experiences




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Virtual 
Hold/Call Back

Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice to lesson customer frustration.





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Service and Support


Aumtech understands today’s need for immediate access to information and technical support. We provide industry-leading services and support that best fit our customers’ needs and environment.



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Implementation

Our experts design customer experiences that feel natural and seamless. From conversational flows that mirror real human dialogue to tailored configurations and full data integration across channels- we make it all work together. Using Agile methods, we deliver fast deployments with continuous improvements, so your solution keeps getting better.

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Case Studies

Insights on Customer Engagement,
Automation, and Communication Technology
Explore our case studies

Trusted by Enterprise Leaders

We don’t just deliver technology—we build lasting partnerships that drive impactful results across industries.

"Aumtech’s AVVA solution seamlessly integrated with our existing infrastructure, enabling us to personalize and improve our customer service through screen sharing and video support. As a result, we saw a 22% boost in customer satisfaction and 8% increase in revenue."
VP of OperationsLeader in Bridal and Specialty Gowns
“Aumtech’s self-service solution completely transformed our payment processing system by enabling automated phone payments; our transactions are now faster and more secure. This helped us achieve full PCI compliance, boost agent productivity, and enhance the overall customer experience.”
VP of Customer SupportUtility Company
“Aumtech’s comprehensive communications solution drastically cut our call wait times by 35%. The ability to seamlessly escalate from self-service to live agents has been a game-changer - in handling peak travel demand and improving customer satisfaction."
Director of Contact Center OperationsAirlines
"During an overwhelming surge in unemployment claims, Aumtech’s self-service automation platform allowed us to handle 13 times the normal monthly call volume for eligibility calls and process over 80% of claims through self-service. Wait times dropped dramatically and customer frustration decreased as well. Their solution was instrumental in ensuring we could serve our citizens efficiently during a critical time."
VP of Customer ExperienceDepartment of Labor (Unemployment Office)
“Aumtech’s intelligent communications solution helped us upgrade from a basic IVR to a robust self-service platform, enabling over 75% of customers to complete transactions without agent support. This resulted in over $1M in annual savings while improving customer retention and overall satisfaction. Their automation expertise has been invaluable in transforming our service operations.”
VP of Contact Center OperationsFinancial Services Institution
"Aumtech’s Voice Survey Solution provided us with real-time insights into how patients use our glucose monitors and how well our call center agents assist them. With over 100,000+ surveys conducted annually, we improved CSAT by 25% and strengthened customer loyalty. Their solution has been essential in ensuring we deliver the best patient care possible."
Director of Patient ExperienceMedical Device Manufacturer
"Aumtech’s Outbound Notification Solution improved our patient engagement with personalized prescription refill reminders. The shift from emails to text messages ensured patients received timely alerts, which significantly reduced missed medications, improved adherence, and enhanced overall patient care—while also helping us stay compliant with health insurance requirements.”
VP of Customer ExperiencePharmacy Benefits Manager (PBM)

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