The Challenge During the COVID-19 pandemic, the Department of Labor’s (DOL) Unemployment Office experienced an unprecedented surge in call volume as thousands of individuals sought

The Challenge A leading national Pharmacy Benefits Manager (PBM) faced a growing challenge in ensuring patients received their necessary prescription refills on time. Many patients

The Challenge A leading gas utility company faced significant challenges in handling customer payments through their call center. Customers endured long handle times to reach

The Challenge Mon Cheri is a B2B bridal and special occasion dress supplier for more than 1600retailers and bridal shops across the U.S. and Canada.

The Challenge As COVID-19 restrictions lifted in 2022, air travel surged, with both business and personal travelers eager to resume their journeys. This dramatic increase

The Challenge A leading global medical device manufacturer specializing in glucose monitors was dedicated to improving diabetes care by ensuring their devices were easy to

The Challenge A leading Fortune 1000 financial services institution relied on a basic IVR (Interactive Voice Response) system to handle customer inquiries. However, as customer