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Case Studies

Insights on Customer Engagement, Automation, and Communication Technology

Welcome to the Aumtech Knowledge Hub—your source for expert insights, industry updates, and success stories that shape the future of intelligent customer communication.

Whether you’re managing a contact center, enhancing self-service options, or scaling automation, our content helps you stay informed and ahead of the curve. From practical how-tos and company milestones to real-world case studies, we share what matters most to you—and your customers.

"Aumtech’s AVVA solution seamlessly integrated with our existing infrastructure, enabling us to personalize and improveour customer service through screen sharing and video support. As a result, we saw a 22% boost in customer satisfactionand 8% increase in revenue."
VP of OperationsLeader in Bridal and Specialty Gowns
“Aumtech’s self-service solution completely transformed our payment processing system by enabling automated phone payments; our transactions are now faster and more secure. This helped us achieve full PCI compliance, boost agent productivity, and enhance the overall customer experience.”
VP of Customer SupportUtility Company
“Aumtech’s comprehensive communications solution drastically cut our call wait times by 35%. The ability to seamlessly escalate from self-service to live agents has been a game-changer - in handling peak travel demand and improving customer satisfaction."
Director of Contact Center OperationsAirlines Company
"During an overwhelming surge in unemployment claims, Aumtech’s self-service automation platform allowed us to handle 13 times the normal monthly call volume for eligibility calls and process over 80% of claims through self-service. Wait times dropped dramatically and customer frustration decreased as well. Their solution was instrumental in ensuring we could serve our citizens efficiently during a critical time."
VP of Customer ExperienceDepartment of Labor (Unemployment Office)
“Aumtech’s intelligent communications solution helped us upgrade from a basic IVR to a robust self-service platform, enablingover 75% of customers to complete transactions without agent support. This resulted in over $1M in annual savings while improving customer retention and overall satisfaction. Their automation expertise has been invaluable in transforming our service operations.”
VP of Contact Center OperationsFinancial Services Institution
"Aumtech’s Voice Survey Solution provided us with real-time insights into how patients use our glucose monitors and how well our call center agents assist them. With 100,000+ surveys conducted annually, we improved CSAT by 25% and strengthened customer loyalty. Their solution has been essential in ensuring we deliver the best patient care possible."
Director of Patient ExperienceMedical Device Manufacturer
"By implementing Aumtech’s outbound notification solution, we saw a dramatic improvement in patient engagement with prescription refill reminders. Switching from emails to text messaging ensured patients received timely alerts, reducing missed medications and improving adherence. This not only enhanced patient care but also streamlined compliance with health insurance requirements."
VP of Customer ExperiencePharmacy Benefits Manager (PBM)
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