AVVA
Rich Communications Solution for Personalized One-On-One Support
Aumtech’s Voice, Video and Screen Share solution helps organizations provide guided sales assistance, visual problem reporting and remote technical support humanizing digital customer relations that improves CX and builds brand loyalty.
Book a call with Aumtech and get a 7-day free trial – just hit the button below.
Where AVVA Works Best
SUPPORT –Improve customer engagement and personalize the customer experience directly from your website or mobile device. Our solution can humanize digital customer relations to provide a one-to-one customer experience. You can answer your customers’ questions in their preferred channel of choice to optimize the customer experience from the very first exchange.
ASSIST – Enhance your service offering by adding video calling to guide your customers remotely with personalized support. The technician sees the customer’s problem in real time and can guide them to a faster resolution. Use screen sharing and file sharing to ease customer frustration. Real-time support via video call allows you to increase CSAT and loyalty.
SALES – Turn your conversation channels into acquisition channels with our real-time voice and video calling solution. Use video communications, screen sharing and file transfer to guide your customers through the buying journey and product demonstrations. The combination of voice and video communications during the buying journey allows you to achieve higher conversion rates and increased sales.
Keep the human touch available for digital CX channels to increase conversion rates and reduce drop-out rates
Works with Existing Infrastructure
Works with existing enterprise technology and infrastructure. No downloads, plug-ins or extensions required and is accessible from any computer, smartphone or tablet.
Easy-2-Use
Our solution is 100% web-based and available on your browser. Avoid unnecessary call routing and extended wait times with one-click-to-call access.
Flexible
Our solution has APIs that allow for easy integration into your existing CRM, ACD, call center software and other environments. AVVA is customizable to match your brand image.
Secure
AVVA’s data is encrypted and can be hosted on your premise or in Aumtech’s cloud. All data is PCI compliant and secured in accordance with the regulations of personal data protection (GDPR).
Here Are a Few Examples of Where AVVA Can Really Help!
When customers are
faced with important
decisions in the
digital world –
