Service and Support
Assistance When and Where You Need It
Aumtech understands today’s need for immediate access to information and technical support. That’s why we can expertly deliver and support our rich communications solutions at the right place and time across every channel and every stage of the journey.
We provide industry-leading support plans that let customers choose from multiple options of service that best fit their environment.
Basic Support Services
These services include a Technical Support Specialist assigned to your account, available 9am – 5pm EST, Monday-Friday(except holidays) with 24×7 Electronic Access.
Extended Support Services
These services can offer up to 24x7x365 support as well as after hours support on a per incident basis. SLAs and response time commitments can be customized to meet each of our valued customers’ requirements.
