Voice Of The Customer
End the Wait. Respect Your Customers’ Time.
Long hold times lead to frustrated customers—and lost loyalty. Aumtech’s Virtual Hold and Call Back solution eliminates the need to wait on the line by offering callers the option to receive a return call when an agent is available.
It’s a simple, seamless way to improve customer satisfaction and reduce call center congestion—without increasing headcount.
Real-time VOC Surveys That Provide Real Insight
Aumtech voice of the customer insights allows customers to share what is important to them as a customer. Include automated CSAT surveys by phone or SMS as part of your customer survey strategy for an improved response rate and greater brand loyalty. Your customers can provide open-ended responses from voice or SMS surveys. Surveys can be a simple one question survey to complex data gathering with advanced skip logic and open-ended questions. Learn how you can better serve and improve your relationship with your customers.
Outbound
Utilize when you need to collect an accurate sense of your customers opinion about a product or service.
Inbound
Ask your customers to take a short survey at the end of the call for greater insights regarding their experience.
Check-up
Send a survey to see if a patient needs a prescription refill or to check-in with a customer working through the mortgage application process.
Employees
Contact your valued employees for training or certification requirements.
Human Resources
Offer voice surveys for PTO requests, sick time notifications or applying for personal leave.
Benefits
Flexible
Supports complex skip-logic, conditional responses, and open-ended questions.
Integrated
Easily integrate to contact CCaaS, UCaaS or CX dashboards.
Responses
Surveys by phone and SMS achieve a higher response rate than email.
Real-Time
Results can be immediately pushed to your CX or CRM dashboard.
