Intelligent Virtual Assistant
Intelligent Customer Engagement Solutions
Aumtech uses natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction.
While typical IVRs rely on static menus and pre-programmed responses, Aumtech IVAs understand Natural Language in 60+ languages for a better CX.
Aumtech delivers conversational Intelligent Virtual Assistants for inbound and outbound interactions to answer common questions, perform transactions, and get customers the help they need accurately, quickly, and efficiently. Our IVAs engage customers with personal, conversational speech in real-time and in any language, only escalating to a human agent when it is critical.
We believe every interaction is an opportunity to delight and build brand loyalty. That’s been our philosophy for 35 years, caring for our clients’ customers and employees like our own customers and employees.
Self-Service Solutions
All your data integrated for each customer interaction
for voice and text automation
High Performance Analytics and Reporting
Aumtech provides you the power to monitor platform level metrics, perform analysis of application performance, and uncover areas of opportunity. This helps organizations to better understand what customers are contacting them about, and if there are opportunities for improvement. The ability to self-serve and customize reports enables you to spot trends and continually improve upon your customer experience.
Full Analytics and Reporting with Call History, Call Center Metrics and Call Detail Record Data
Contact Center Integration
Aumtech supports contact center integration with leading contact center providers to allow for a clean transition from our Intelligent Virtual Assistant to your contact center agents. Although Aumtech can integrate with any contact center software, we have strategic partnerships with leading providers for optimal integration so you can sell more and service better.
