Empathetic Support at Digital Speed In today’s hyper-connected world, airline passengers expect more than timely departures—they demand transparency, empathy, and instant solutions, especially when things

How Generative AI is Enhancing Voice-Based Customer Support for Personalized, Efficient Interactions Customer support has evolved rapidly — from engaging with someone in person at

What happens to customer emotions when a chatbot fails? When a chatbot fails in addressing a customer’s query or concern, it can have various impacts

The Importance of Keeping a Human-in-the-Loop in Customer Support for Positive CX In an age where businesses are increasingly turning to automated solutions for customer

How AI is Revolutionizing CX and How Businesses Can Integrate AI with Human Support for Seamless Experiences Seamless customer experience (CX) is essential for businesses