Conversational AI
Accelerate IVA Development with Generative AI
Aumtech delivers conversational Intelligent Virtual Assistants with integrated generative AI to answer common questions, perform transactions, and get customers the help they need without rigid fixed dialogue and with less backend training… accurately, quickly, and efficiently. Conversational AI-powered virtual agents engage customers with personal, conversational speech in real-time and in any language.
Engage Customers with Conversations, not Prompts or Menus
Aumtech utilizes both conversation and intent within the conversation, allowing other modules to leverage this information in resolving standard issues right away, only escalating to a human agent when it’s critical.
Not all intents can be understood or predicted. Generative AI can pull information from a company website, a data respository, employee resources or internal documents to generate answers to unexpected questions. The search or customer inquiry has guardrails and is limited to approved sources, so answers will not include any shockers.