ANA
From Data to Decisions—Faster, Smarter, Sharper
Aumtech’s Next-Gen Analytics Solution empowers organizations to make intelligent, real-time decisions by transforming complex communication and operational data into clear, actionable insights.
Whether you’re tracking call performance, customer sentiment, or automation efficiency, our analytics platform delivers the visibility and foresight you need to optimize outcomes at every level.
Data and Speech Analytics for Cutting Edge Customer Insights!
Aumtech’s Next-Gen Analytics AI-based solution is a speech and data analytics tool that includes a management dashboard for insights into call drivers, emotions and sentiment analysis, and word cloud for keywords and transcription. ANA is a full-featured analytics solution for multi-source data ingestion andinteraction analytics.
The ANA Advantage!
- Improved customer satisfaction levels
- 100% of calls analyzed saving QA managers time
- 95+% accuracy with transcription
- Increased agent productivity via better training and coaching
- Product and process improvement
- Greater success in sales and marketing campaigns
- Ensure compliance for agent scripting