Virtual Hold/Call Back
End the Wait. Respect Your Customers’ Time.
Long hold times lead to frustrated customers—and lost loyalty. Aumtech’s Virtual Hold and Call Back solution eliminates the need to wait on the line by offering callers the option to receive a return call when an agent is available.
It’s a simple, seamless way to improve customer satisfaction and reduce call center congestion—without increasing headcount.
Schedule Call-Backs from your Phone, Mobile or Web
Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice.
With customer frustration at an all-time-high, providing an option to your valued customer to speak with an agent so they don’t have to stay on hold is a CX game changer!
How It Works
Benefits
Enhance CX
Create a better experience and increase customer loyalty by eliminating hold time
Lower Abandon Rates
Reduce complaints and build trust with your customers by decreasing abandonment rates
Improve Metrics
Go beyond your goals for CSAT, SLA’s, AHT, ASA and FCR
Smooth Out Call Spikes
Improve contact center productivity and reduce the need to hire additional resources
Reduce Telco Costs
Decrease expensive telephony charges and other unnecessary costs