The Pros and Cons of AI, including ChatGPT.

The Pros and Cons of AI, including ChatGPT, in Today’s Modern Workplace

DELIVERING EXCEPTIONAL CUSTOMER ENGAGEMENT SOLUTIONS

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Aumtech strives to be the leader in customer engagement solutions. Its Rich Communications and Collaboration platform and applications help brands transform their customer interactions into automated, personalized service experiences. When implemented, Aumtech empowers a brand’s customers to self-serve, but escalate to a human when necessary to minimize any frustration. to improve overall CX.

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"Aumtech’s solution completely transformed our payment processing system. By automating phone payments, we achieved full PCI compliance, increased agent productivity by 20%, and significantly improved CSAT. Our customers now experience seamless, secure, and faster transactions, reducing frustration and enhancing their overall satisfaction."

"With Aumtech’s Intelligent Communications and Collaboration platform, we drastically reduced call wait times by 35% and improved customer satisfaction. The ability to seamlessly escalate from self-service to live agents with voice, video, and screen-sharing has been a game-changer in delivering exceptional customer experiences and handling peak travel demand efficiently."

"During an overwhelming surge in unemployment claims, Aumtech’s automation platform allowed us to handle 95% of eligibility calls and process over 80% of claims through self-service. Wait times dropped by 90%, and customer frustration decreased dramatically. Their solution was instrumental in ensuring we could serve our citizens efficiently during a critical time."

"Aumtech helped us evolve from a basic IVR to a comprehensive self-service platform, allowing over 75% of our customers to complete transactions without agent intervention. This resulted in over $1M in annual savings while improving customer retention and overall satisfaction. Their expertise in automation has been invaluable in enhancing our service operations."

"Aumtech’s voice survey solution provided us with real-time insights into how patients use our glucose monitors and how well our call center agents assist them. With over 100,000 surveys conducted annually, we improved CSAT by 25% and strengthened customer loyalty. Their solution has been essential in ensuring we continue delivering the best patient care possible"

"By implementing Aumtech’s outbound notification solution, we saw a dramatic improvement in patient engagement with prescription refill reminders. Switching from emails to text messaging ensured patients received timely alerts, reducing missed medications and improving adherence. This not only enhanced patient care but also streamlined compliance with health insurance requirements."