Virtual Hold/Call Back
Customized Call-Backs to Customers on the Phone, Mobile or Web!
Virtual Hold/Call Back
Customized Call-Backs to Customers on the Phone, Mobile or Web!
Virtual Hold/Call Back
Mobile or Web
Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice.
With customer frustration at an all-time-high, providing an option to your valued customer to speak with an agent so they don’t have to stay on hold is a CX game changer!
It’s as easy as “Press One” while on a call or selecting a Call-Back icon on your company’s website to reach an agent.
Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice. With customer frustration at an all-time-high, providing an option to your valued customer to speak with an agent so they don’t have to stay on hold is a CX game changer! It’s as easy as “Press One” while on a call or selecting a Call-Back icon on your company’s website to reach an agent.
Replace Hold Time for an Exceptional CX!
How It Works
Benefits
Enhance CX
Create a better experience and increase customer loyalty by eliminating hold time
Lower Abandon Rates
Reduce complaints and build trust with your customers by decreasing abandonment rates
Improve Metrics
Go beyond your goals for CSAT, SLA’s, AHT, ASA and FCR
Smooth Out Call Spikes
Improve contact center productivity and reduce the need to hire additional resources
Reduce Telco Costs
Decrease expensive telephony charges and other unnecessary costs
