Aumtech understands today’s need for immediate access to information and technical support. We provide industry-leading support plans that let customers choose from multiple options of service that best fit their environment.
Basic Support Services
These services include a Technical Support Specialist assigned to your account, available 9am – 5pm EST, Monday-Friday(except holidays) with 24×7 Electronic Access.
Extended Support Services
These services can offer up to 24x7x365 support as well as after hours support on a per incident basis. SLAs and response time commitments can be customized to meet each of our valued customers’ requirements.
Aumtech’s Virtual Hold solution can offer a call back at any stage in the customer journey on the customers channel of choice.
Life Sciences & Medical Devices
Software & Technology
Customer Support Contact Centers