AVVA

Aumtech’s Voice & Video Analytics Solution

Real-time Voice, Video and Messaging Communications Solution

AVVA

Aumtech’s Voice & Video Analytics Solution

Real-time Voice, Video and Messaging Communications Solution

Where AVVA Works Best

SUPPORT Improve customer engagement and personalize the customer experience directly from your website or mobile device. Our solution can humanize digital customer relations to provide a one-to-one customer experience. You can answer your customers’ questions in their preferred channel of choice to optimize the customer experience from the very first exchange.

Deliver real-time visual support for your customers at the most critical times…
Any time, Any where, Any device
.

ASSIST Enhance your service offering by adding video calling to guide your customers remotely with personalized support. The technician sees the customer’s problem in real time and can guide them to a faster resolution. Use screen sharing and file sharing to ease customer frustration. Real-time support via video call allows you to increase CSAT and loyalty.

Personalize and humanize the digital experience with voice and video 

SALES – Turn your conversation channels into acquisition channels with our real-time voice and video calling solution. Use video communications, screen sharing and file transfer to guide your customers through the buying journey and product demonstrations. The combination of voice and video communications during the buying journey allows you to achieve higher conversion rates and increased sales. 

Deliver real-time visual support for your customers at the most critical times…
Any time, Any where, Any device
 

  • Customer or agent-initiated video communications
  • Screen sharing
  • File transfer
  • Skills based routing
  • Live messaging & chat capability
  • Remote snap shots
  • Geolocation
  • CRM, ACD, Call Center API integration
  • No download or plug-in needed


ASSIST – Enhance your service offering by adding video calling to guide your customers remotely with personalized support. The technician sees the customer’s problem in real time and can guide them to a faster resolution. Use screen sharing and file sharing to ease customer frustration. Real-time support via video call allows you to increase CSAT and loyalty.

Personalize and humanize the digital experience with voice and video 

SALES – Turn your conversation channels into acquisition channels with our real-time voice and video calling solution. Use video communications, screen sharing and file transfer to guide your customers through the buying journey and product demonstrations. The combination of voice and video communications during the buying journey allows you to achieve higher conversion rates and increased sales.

Keep the human touch available for digital CX channels to increase conversion rates and reduce drop-out rates 

Why Choose AVVA?

Works with Existing Infrastructure:

Works with existing enterprise technology and infrastructure. No need to replace anything. No downloads, plug-ins or extensions required and is accessible from any computer,  smartphone or tablet.

Easy-2-Use:

Our solution is 100% web-based and available on your browser. Avoid unnecessary call routing and extended wait times with one-click-to-call access.

Flexible

Our solution has APIs that allow for easy integration into your existing CRM, ACD, call center software and other environments. AVVA is customizable to match your brand image.

Secure

AVVA’s data is encrypted and can be hosted on your premise or in Aumtech’s cloud. All data is PCI compliant and secured in accordance with the regulations of personal data protection (GDPR).

Here are a few example of where AVVA can really help:

Making a new investment, reviewing a health insurance claim, applying for a mortgage, buying and installing new software, contact an advisor to help setup a device, connect with agent for help with product/payment

When customers are faced with important decisions in the digital world – they want to work with a human to resolve the issue

HOW IT WORKS

ASSIST Enhance your service offering by adding video calling to guide your customers remotely with personalized support. The technician sees the customer’s problem in real time and can guide them to a faster resolution. Use screen sharing and file sharing to ease customer frustration. Real-time support via video call allows you to increase CSAT and loyalty.

Personalize and humanize the digital experience with voice and video 

SALES – Turn your conversation channels into acquisition channels with our real-time voice and video calling solution. Use video communications, screen sharing and file transfer to guide your customers through the buying journey and product demonstrations. The combination of voice and video communications during the buying journey allows you to achieve higher conversion rates and increased sales. 

Keep the human touch available for digital CX channels to increase conversion rates and reduce drop-out rates.

Works with Existing Infrastructure

Works with existing enterprise technology and infrastructure. No downloads, plug-ins or extensions required and is accessible from any computer,  smartphone or tablet.

Easy-2-Use

Our solution is 100% web-based and available on your browser. Avoid unnecessary call routing and extended wait times with one-click-to-call access.

Flexible

Our solution has APIs that allow for easy integration into your existing CRM, ACD, call center software and other environments. AVVA is customizable to match your brand image.

Secure

AVVA’s data is encrypted and can be hosted on your premise or in Aumtech’s cloud. All data is PCI compliant and secured in accordance with the regulations of personal data protection (GDPR).

Here Are a Few Examples of Where AVVA Can Really Help!

When customers are
faced with important
decisions in the
digital world –

They want to work
with a human to
resolve the issue

Benefits of Voice and Video Communications

  • Build loyalty and rapport
  • Boost customer satisfaction
  • Increase First Call Resolution
  • Reduce drop-out rates
  • Reduce field and technician service travel and cost

Key Features and Capabilities

  • Screen share
  • One-way and two-way video
  • Secure document share
  • Mobile app share
  • Mobile camera share
  • No download or plug-in needed

Benefits of video and voice communications

Increase Online Conversion

Build loyalty and rapport

Boost Customer Satisfaction

Increase First Call Resolution

Reduce drop-out rates

Reduce field and technician service travel and cost

 

Key Features and Capabilities

  • Customer or agent-initiated video communications
  • Screen sharing
  • File transfer
  • Skills based routing
  • Live messaging & chat capability
  • Remote snap shots
  • Geolocation
  • CRM, ACD, Call Center API integration
  • No download or plug-in needed

 

Analytics and Reporting

Full analytics and reporting with call history, call center metrics and call detail record data.

Easily Launch Screen Share and Video Support From a Desktop or Mobile App From the Customer or Agent Side

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